Software Engineer- L2

The Developer Platform Experience team works to create a seamless, efficient, and intuitive environment for Twilio engineers to build, test, and launch their applications with the tools, documentation, and support they need at every step. We are responsible for Twilio’s internal developer portals, command line interfaces, APIs, software taxonomy, and local development environments. With these tools we aim to simplify how users interact with our internal developer platform, accelerate developer productivity, and drive adoption of best practices.

In the near term, the team is developing a new software taxonomy system and developer portal for Twilio, based on Backstage, and working with other teams in Platform Engineering to accelerate adoption of a new, unified, cloud-native platform. 

Responsibilities

In this role, you’ll:

• Develop, test, and deploy backend, frontend, and client-side applications .
• Collaborate with teammates and guest contributors via peer reviews, planning exercises, and pair programming.
• Write tickets, spikes, and runbooks for the team, as well as internal documentation for users
• Support internal users and ensure system uptime by participating in a 24x7 weekly on-call rotation
• Continuously improve Twilio’s internal developer platform interfaces, local development tools, and engineer onboarding processes.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Ability to work in a remote, async software development environment leveraging GitHub, Jira, Slack, and Zoom
• Proficiency in any/all of the following programming languages: Typescript, Python, Go, Terraform, Bash
• Experience developing and operating software in an AWS cloud environment
• Familiarity with relational database concepts and operations
• 2+ years of full-time job experience in a software engineering role with a platform engineering focus

Desired:

• Strong opinions on developer experience and local development best practices 
• Familiarity with front-end web application development and frameworks such as React, Angular, or Vue
• Familiarity with internal developer platform frameworks such as Backstage, OpsLevel, Cortex, or Battlestar
• Hands-on experience with Terraform and Kubernetes and general fluency with infrastructure-as-code concepts
• Fluency with AI platforms such as Claude, ChatGPT, and/or Copilot to accelerate software development
• Experience with SaaS and open source observability tools, such as OpenTelemetry, Datadog, Grafana, and Prometheus