Service Support Representative - overnight shift

Responsible for supporting the service function of Block Imaging Parts and Service. Receive incoming service calls and input information so that repairs can be coordinated for our customer's service plans.

Candidates Also Search: Remote Customer Service Jobs

We are looking for full time and part time Service Support Representatives to support our team remotely.

Shift information is as follows:

• Mon - Fri 11pm-8am EST

Candidates Also Search: Remote Support jobs

Essential Functions and Job Duties:

• Receive and manage incoming service calls from customers
• Develop creative solutions to resolve problems
• Denying service when appropriate and offer other solutions when appropriate
• Initiate follow up calls to ensure customer satisfaction
• Pursue established goals for program profitability
• Working respectfully, cooperatively, and professionally with others in the best interest of the company
• Handling any other duties as assigned

Candidates Also Search: Remote Jobs In United States

Role Competencies:

• Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner
• Desire to solve problems using initiative and critical thinking skills
• Capable of building positive working relationships with team members, customers and vendors • Ability to be flexible and resolve situations with confidence and mature leadership
• Solution-oriented professional who treats others with dignity and respect
• Team player who will foster communication among teams and share success
• Experience in delivering and demanding a high level of customer service
• Experience in Microsoft Office in Excel, Word, and Outlook
• Sales Skills: Ability to persuasively sell products, services, and ideas
• Personal Skills: Ability to be assertive and make decisions
• Computer Skills: Proficient in Excel, Word, Outlook, keyboarding, and internet experience is preferred.
• Organizational: Ability to organize and file both paper and electronic documents
• Communication Skills: interpersonal, negotiation, telephone, writing, and listening
• Analytical skills with the ability to evaluate need, identify options, and negotiate price
• Ability to work independently and make business related decisions
• Problem Solving
• Maintaining confidentiality
• Ability to maintain quality work under pressure situations and/or deadlines

Cultural Fit:

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Education or Relevant Experience:

• Education: Associates degree or equivalent preferred
• Experience: Preferably 1-3 years’ experience in a customer service setting