Senior Product Manager (Core Services)

We are looking for more than just a “requirement gatherer.” You will help shape the future of our internal operations, collaborating with our business and engineering teams to solve critical and technically challenging problems. You’ll use user insights and operational data to shape strategy and invent scalable solutions, always seeking ways to streamline and automate workflows that support a variety of cross-functional business operations. In this role, your contributions will drive efficiency, accuracy, and impact across the organization—ultimately enabling better experiences for both our internal teams and the consumers they serve.

This is a fully remote role and the person can be located anywhere in the US, however the primary expected work hours will be Pacific Time for team collaboration with engineering and offshore teams in China.

What You’ll Do

• Innovating core services and collaborating with cross functional business application to improve shopping, enrollment and post enrollment customer experience.
• Lead the product strategy and roadmap for back-end operational solutions, with a focus on supporting, innovating and optimizing key projects for Platform Core services including Plan, Rx Drugs, Provider, Quote etc.
• Work with teams of Engineers and Architects to define APIs, SLAs and Monitoring/ Observability aspects of the services for both internal and external customers.
• Drive cross-functional initiatives and manage products throughout their full lifecycle—from ideation and development to release, measurement, and ongoing post-release support.
• Collaborate closely with cross functional product, engineering, legal and compliance, security as well as internal UX/design teams to resolve system dependencies and enhance the architecture, workflows, and process design of our platforms.
• Define product requirements and develop actionable technical user stories for drugs, providers, quotes and plan  services, managing the product backlog and overall prioritization to best support operational efficiency.
• Champion the product vision, building alignment and buy-in across operations-oriented teams and business stakeholders.
• Serve as Product Owner, leading Agile processes, managing sprints, and empowering your team to deliver impactful improvements to internal operations.
• Optimize product development workflows to ensure timely, in-scope, and on-budget delivery, while continuously improving our core operational flows—including status updates, compensation processes, and revenue recognition.
• Communicate product status, goals, and key performance metrics to stakeholders within sales, integration, enrollment, revenue operations, and accounting.
• Lead market research and competitive analysis to inform the evolution of our back-end features and process enhancements.
• Use both quantitative and qualitative data to prioritize initiatives and clearly articulate rationale behind product decisions.
• Proactively innovate and adapt back-end solutions to meet changing business needs and drive operational success
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Your Skills & Experience

• 5+ years of product management experience, with demonstrable success in platform services
• BS/MS in Computer Science, Engineering, or related field, or equivalent work experience
• Prior experience as a backend software engineer is a strong plus
• Experience developing API Products, a plus if experience includes Apivise or SynthAPI
• Deep expertise in Agile/Scrum and Kanban frameworks as a Product Owner
• Experience working with local and/or offshore development teams
• Strong technical acumen; able to analyze and leverage data to inform decisions (SQL knowledge is a plus)
• Track record of leading and enabling high-performing teams
• Exceptional communicator in both technical and business contexts
• Proficient in Confluence, Jira, Teams, Snowflake, Tableau, etc.
• Experience in health care, insurance, or marketplace industries, ideally with exposure to  platform services.