Scheduling Specialist

We’re seeking a  part-time professional, detail-oriented Scheduler to join our high-touch Community Outreach Team. You’ll play a key role in driving participation in technology projects — including onsite wearable technology testing and at-home tech studies — by contacting and scheduling participants across the U.S. This is a telephone/computer-based position; there is no face-to-face interaction with patients or other customers.

This is a phone-heavy role, and you'll spend most of your day calling, but you'll also support with email and occasionally text outreach. You’ll be expected to follow structured systems, navigate platforms like AWS and Monday.com, and consistently hit daily scheduling targets.

This role is part-time (<29 hrs/week), with assigned shifts, including optional Saturday shifts. $13.00 per hour.

Key Responsibilities

• Call, email, and text study applicants to verify information and book appointments
• Follow clear protocols and project-specific scheduling rules
• Log activity and updates in our scheduling platforms
• Hit daily and weekly booking targets to support time-sensitive project goals
• Communicate proactively with team leads on blockers or escalations
• Handle PII and sensitive company data with professionalism and discretion

What You’ll Need

• Strong phone presence, clear verbal communication, and professional tone
• Reliable internet and quiet work environment (headset strongly recommended)
• Consistent attention to detail and the ability to follow structured processes
• Ability to work independently and stay accountable for output goals
• Comfort using digital platforms (training will be provided)
• Previous experience in outreach, scheduling, or call-based roles is a plus