Sales Development Representative

This position is needed to play a key role in further growing Twilio’s social impact. As our new Sales Development Representative, you will be responsible for lead qualification, net new customer acquisition, and solution selling within our nonprofit SMB accounts. Twilio is looking for a Sales Development Representative who lives the Twilio Magic, is passionate about working with social impact customers, and has experience in selling and closing in the cloud communications platform market.

Responsibilities

In this role, you’ll:

• Drive lead qualification and nurturing of Twilio.org’s named account customers across community & social services, healthcare, education, and public sector
• Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction.
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
• Continually add net new contacts to Salesforce for existing accounts. 
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.
• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• Ability to balance competing priorities and manage multiple projects/deals at the same time.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• At least 1 year of lead generating experience  in a technical SaaS/CPaaS space, with a record of top performance.
• An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.
• Deep personal interest in the social impact market and dedicating your career to making a positive difference.
• Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple.
• Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems.
• High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.
• Bonus: Fluency in Spanish, Portuguese, German and/or French is a plus to help support international customers.  

Desired:

• Bonus: Fluency in Spanish, Portuguese, German and/or French is a plus to help support international customers
• Based in Eastern or Central time zone