Revenue Cycle Medical Billing - Claim Prep & File Government Call Team

The Medical Billing Revenue Cycle Claim Prep and File Call Team Representative:

• Works with patients and patients’ families to verify demographics and insurances including health insurance, first party coverage, and third-party liability.
• Updates patient transport records when updated information.
• Assists patients by answering pre-billing questions.
• Works with team members to meet team goals and deadlines.

 ESSENTIAL FUNCTIONS/DUTIES 

• Managing inbound and outbound call volume
• Identifying patients’ needs, clarifying information, and researching issues to provide solutions
• Processing mail
• Skip Tracing

 QUALIFICATIONS 

Required Experience: 

• Minimum of one (1) year experience in a call center environment
• Excellent customer service skills
• Ability to work Independently and as an active member of a team
• Knowledge and experience of computers and related technology at an intermediate level
• Customer focus and adaptability to different personality types
• Professional verbal and written skills
• Ability to multitask, set priorities, and manage time

Preferred Experience:

• Minimum of one (1) year working in a customer service position

 Preferred Education: 

• High school diploma
• GED
• Or significant, relevant work experience