Records Researcher

The Researcher is responsible for processing products related to pre-employment background applications that include but are not limited to MVRs, civil court cases, criminal cases and registries, drug testing, and OFAC.

Responsibilities

• Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.
• Locates information quickly and accurately in accordance with applicable state laws and procedures. 
• Uses software programs to provide instant criminal results to clients.
• Examines internet databases to help investigate and adjudicate criminal records. 
• Performs data entry using spreadsheet or database commands. 
• Performs extensive internet inquiries and searches to supplement criminal records. 
• Analyzes information collected to identify potential problems or discrepancies.
• Contacts clients and outside resources via email and/or phone to verify information.
• Updates order statuses appropriately.
• Handles confidential information responsibly and with good judgment.
• Monitors and implements processing and system changes.
• Manages and tracks productivity time using Google Docs.
• Other duties as required.

Technical Expertise

• Experience in customer service or with research/investigations is required.
• Experience with internet researching is required. 
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.  

Education and Experience

• Education: High school diploma or equivalent is required. Bachelor’s degree is preferred.
• Certifications or licensure: If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
• Years of relevant experience: 0 to 2 years is preferred.
• Years of experience supervising: None.