Provider Data Representative

The Provider Data Representative is responsible for the accurate management and maintenance of provider data at Oscar. Key responsibilities include processing provider and facility rosters, reformatting data, and supporting updates to provider records. This role involves regular communication with providers via email to confirm request completion, obtain additional information, and address follow-up inquiries. The Provider Data Representative also collaborates with internal teams by triaging and escalating requests as necessary to ensure timely and effective resolution.

You will report into the Provider Operations Lead.

Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role is: $19 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

• Manage ingestion of provider data while maintaining service delivery, productivity, and quality expectations
• Develop a comprehensive understanding of Provider Demographic data and downstream impacts
• Form working relationships with internal and external stakeholders
• Support the leadership team by identifying issues through established escalation pathways
• Be accountable for monitoring and tracking the health of all assigned work-in-progress issues.
• Escalate and resolve provider data issues to ensure appropriate turnaround times
• Be an active participant in process improvement initiatives
• Compliance with all applicable laws and regulations
• Other duties as assigned

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Requirements:

• High school diploma or GED
• 1+ years of experience in a fast-paced, volume-based or customer service-oriented environment
• Experience with Provider Data
• 1+ years Excel/Google sheet proficiency

Bonus points:

• Strong verbal and written communication skills
• Strong quantitative or analytical skills focused on proactively identifying or solving problems
• In-depth knowledge of health insurance
• Experience manipulating and entering accurate data in a production driven environment
• Advanced Google Suite or Microsoft Office capabilities or willingness to learn