Project Coordinator

Humata Health Inc. is seeking a dynamic and results-driven Project Coordinator to join our Delivery team. This role supports customer implementations by assisting project managers with planning, execution, coordination and communication activities. This role focuses on building strong, foundational project management skills, customer-facing experience and healthcare domain knowledge, with increasing ownership over time.

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✅ What you’ll do:

Customer Implementation Support

• Support Project Managers in executing customer implementations from kickoff through go-live and early post-launch.
• Assist with maintaining project plans, timelines, and task tracking in Smartsheet
• Coordinate implementation activities across planning, build, testing, and go-live phases.
• Track project dependencies, risks, and action items, escalating issues to the Project Manager as needed.
• Serve as a secondary point of contact for customers and internal stakeholders during the implementation process
• Schedule and coordinate customer and internal meetings, including preparing agendas and materials.
• Provide training coordination, support, and scheduling assistance with customer end users

Operational Excellence & Execution

• Maintain accurate project documentation, including meeting notes, risks, issues, and status updates.
• Send meeting summaries and next steps within one business day after implementation meetings.
• Support the execution of project communication plans to ensure stakeholders are informed of progress and upcoming milestones.
• Assist with testing and training preparation activities, including documentation and coordination.
• Help obtain and track payer, portal, and EHR credentials required for implementation.
• Support reporting and dashboard updates related to project health and milestones.
• Maintain streamlined and updated internal documentation, folders, and customer-facing collateral

Customer Advocacy & Continuous Improvement

• Participate in Go-Live Check-In Calls alongside Project Managers and Customer Success Managers.
• Partner with CSMs and Support teams to monitor post-launch issues and reporting accuracy.
• Observe and learn how customer workflows align with product functionality; flag gaps or questions for escalation.
• Collaborate with cross-functional teams (Sales, Product, SMEs) to support customer needs.
• Actively seek feedback and coaching to grow project management and customer-facing skills.

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🛠 What you’ll have:

• Bachelor’s degree in Business, Healthcare Administration, or a related field.
• 1-3 years of experience in a coordination, customer support, operations, or project-related role in a healthcare, SaaS, or technology environment
• Interest in healthcare operations, prior authorization or revenue cycle workflows
• Analytical mindset with the ability to use data to track progress, identify trends, and flag risks
• Strong written and verbal communication skills, and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• A customer-first mindset & collaborative team player

⭐Preferred Experience & Skills:

• Comfortable working with project tracking tools (Smartsheet, Google Workspace, Slack)
• Experience working in startup environments with healthcare software and familiarity with HIPAA compliance and PHI handling