Product Operations Specialist

As a Product Operations partner for Ramp Procurement, you will help build and scale our intake‑to‑pay workflows that centralize purchase requests, accelerate approvals, and generate purchase orders tied to downstream payments. You will use data to improve adoption and cycle times, shape product quality through tight feedback loops with customers and internal teams, and operationalize key capabilities like dynamic intake forms, conditional approval routing, purchase order creation and matching, and ERP and CLM integrations. You’ll work closely with PM, Eng, Design, Support, Sales, and Enablement to drive outcomes such as higher percent of spend under management, faster approval SLAs, cleaner vendor onboarding, and accurate PO to invoice matching.

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What You’ll Do

• Help us drive product market fit on our Procurement offering by translating qualitative and quantitative inputs into our product strategy
• Design and facilitate structured user research sessions to gather qualitative feedback and identify pain points in the product experience or right size product solutions
• Develop and maintain internal documentation, training materials, and knowledge bases to support cross-functional teams
• Own the launch operations for our Procurement product as new features move from Alpha to GA
• Operationalize automatic PO creation, PO syncing, and 2‑/3‑way matching with Bill Pay and ERPs (e.g., NetSuite, QuickBooks) alongside our customers
• Define and maintain dashboards for procurement health: request volume, adoption, approval SLA, PO coverage, request → PO → bill conversion, and savings signals
• Improve the core product over time with iterative improvements, triage issues, and run structured rollouts and enablement for new product features
• Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements
• Implement voice-of-customer programs to systematically capture, analyze, and prioritize user feedback across multiple channels

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What You Need

• 1+ years in product operations or product management supporting B2B workflows; experience with procure‑to‑pay or adjacent domains preferred
• Proficiency using data to size opportunities, measure funnel conversion, and analyze cycle times and adoption
• Ability to translate qualitative feedback into crisp requirements and operational processes
• Comfort working in ambiguous spaces and driving clarity across multiple stakeholders (Procurement, Finance, Legal, IT, Support)
• Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact

Nice to Haves

• Hands‑on experience with CLM tools (e.g., Ironclad), ERPs (e.g., NetSuite, QuickBooks), and collaboration platforms (Slack/Teams)
• Experience with Retool, Zendesk, or similar internal tooling for support and operations
• Programming experience (Python, Javascript) for lightweight automation or data analysis