Placement Specialist I

2U’s Placement team is vital in the student enrollment lifecycle in identifying externship sites and matching this real world field work to students as a part of their Master’s curricula.  The Placement team is focused on providing top-notch customer service to students and university partners.

The Placement Specialist I will form relationships with both students and externship sites where students can acquire hands-on learning and experience in their chosen field. The person in this role will be responsible for building new relationships and maintaining existing partnerships with placement sites through high outreach.  Additionally, The Placement Specialist I is focused on building relationships with students to ensure their success and retention in the program by focusing on on-time placement and providing quality, faculty-approved experiences for each student. 

Responsibilities Include, But Are Not Limited To:

• Developing new partnerships and maintaining relationships with sites for placements
• Matching sites with students and placing them with a sense of urgency to prevent any lapse in class registration
• Providing exceptional service to students throughout the placement cycle
• Creating individual strategy for long term placement relationships as well as fulfilling “one off” placement requirements for students with an emphasis on developing placements within a particular region of the country
• Providing consistent and professional communication to students throughout the entire placement process via phone and email.

Things That Should Be In Your Background:

• Bachelor’s degree
• 1-2 years of work experience
• Strong time management and organizational skills
• Previous experience in a fast paced, metrics driven environment
• Previous experience in a customer service oriented environment
• Comfort in communicating and establishing rapport in a professional manner across the following mediums: phone, email, video conference and in-person
• Good judgment and excellent organizational, communication (oral and written), and interpersonal skills
• Highly self-motivated and able to work autonomously
• Strong sense of system orientation and focus on providing “white glove” service to students and faculty
• Enthusiasm and the ability to thrive in an atmosphere of constant change
• Ability to work and contribute in a team environment