People Operations Specialist

The People Operations Specialist plays a key role in supporting our expanding People Operations team by owning high-level tasks, anticipating needs, and helping drive smooth, efficient processes throughout the employee lifecycle. This role is great for someone who's proactive, resourceful, and comfortable working in a fast-paced, evolving environment. You'll regularly interact with internal staff, candidates, and external partners, providing helpful, customer-focused support and clear communication. Strong professionalism and the ability to explain detailed information to people with different communication styles are essential.

Primary Duties And Responsibilities

• Support strategic People Ops initiatives by researching, preparing materials, tracking progress, and surfacing recommendations.
• Anticipate needs and identify opportunities to streamline processes, improve documentation, and enhance employee experience.
• Partner closely with the Director of People Operations to execute complex or sensitive tasks with accuracy, discretion, and sound judgment.
• Draft communications, summaries, templates, and guidance for employees and managers.
• Assist with people-related policies, benefits updates, compliance requirements, and internal project work.
• Help maintain clarity and organization across multiple priorities, ensuring deadlines and follow-throughs are met.
• Coordinate with cross-functional teams (Payroll, Finance, Business Ops, IT, etc.) to gather information, solve problems, and move initiatives forward.
• Support confidential employee matters with professionalism and maturity.
• Perform additional duties as requested or assigned

Qualifications

• A proactive working style-able to anticipate next steps, raise questions early, and take initiative without waiting for instruction.
• Courage and confidence to step into ambiguity, try new approaches, and speak up when something needs attention.
• Strong organizational skills with the ability to manage shifting priorities and complex workflows.
• Excellent written and verbal communication skills; able to simplify information and create clarity.
• Strong judgment and discretion, especially when handling sensitive or confidential information.
• A resourceful and solution-focused mindset, comfortable troubleshooting and navigating new processes or tools.
• A collaborative approach and the ability to build relationships across departments.
• Curiosity and a learning mindset, especially during times of transition or organizational change.
• Bachelor's degree and one year experience in a professional office setting or equivalent office environment work experience preferred