Part-Time Customer Service Representative

Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you!  We are seeking part-time remote Contact Center Representatives!

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Critical Position Requirements:

• Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.
• Must be able to provide their own equipment (see below for requirements)
• Must have a distraction free workspace that is free from background noise and interruptions.  
• Starting pay is $16.50/hour!

WORK FROM HOME REQUIREMENTS 

• Personal computer or laptop with Windows 11.  Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.  
• High Speed Internet that meets the below requirements:
  • Download Speed = 25 Mbps or higher   
  • Upload Speed = 10 Mbps or higher  
  • Ping = 50 ms or lower  
  • Jitter = 20 ms or lower  
• Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position)   
• USB wired headset  
• Webcam 
• Cell phone capable of downloading app for multifactor authentication and receiving push notifications
• Dedicated workspace free from background noise and interruptions  

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ESSENTIAL ACTIVITIES 

• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. 
• Accurately enters claim data into our production systems while on a live phone call. 
• Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs. 
• Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. 
• Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.  
• Utilizes systems and resources provided to enhance the overall customer experience.  
• Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.   
• Other duties assigned by leadership. 

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PROFESSIONAL REQUIREMENTS 

• Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards  
• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment 
• The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset 
• The ability to read and utilize provided scripting in a conversational and timely manner 
• Demonstrates a high level of empathy and integrity by always doing the right thing  
• Has an upbeat personality and can show an authentic willingness to assist our customers  
• Previous experience working in a contact center or other customer service role  
• 16+ years of age 
• High School Diploma or equivalent, or actively enrolled