Outbound Technical Support Representative - Part-time

We are seeking part-time Outbound Technical Support Representative for a remote work-from-home role. Interested candidates must live in the United States and be eligible to work for any employer without work visa sponsorship. Work duties will include various projects related to support for our Hospital customers. All necessary training on the software and tools will be provided.

You must be available to work part-time hours during standard EST business hours.

Representative Job Duties:

• Ensure all customer issues are diagnosed and addressed promptly
• Interface with customers and vendors to troubleshoot and mitigate data delivery issues
• Document troubleshooting steps taken and escalate customer issues when appropriate. 
• Other technical support tasks as needed

Candidates Also Search: Remote Support jobs

Required Skills and Capabilities:

• You are tech-savvy and comfortable leveraging technical tools
• Strong and reliable internet access from your home
• Familiarity executing Python scripts
• Knowledge of MongoDB and the ability to execute find commands
• Strong communication skills
• Ability to demonstrate meeting etiquette and active listening
• Customer service orientation
• Interest and ability to learn our Patient Privacy and Diversion SaaS tools
• Availability to work part-time hours during EST business hours