Outbound Patient Enrollment Specialist - Recent College Grads- Contract to Hire

The Cadence Health team seeks a remote Patient Enrollment Specialist to act as an Outbound Call Agent, to call and enroll patients who are referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call and text. This is a contract-to-hire role with the opportunity to convert to a full-time position based on performance. This is a great way to gain experience, get to know our team and culture, and explore the potential for long-term growth within team. 

This role will be Monday - Friday, 9am to 6pm on Mountain, Pacific, Alaska, or Hawaii-Aleutian time zone.

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WHAT YOU’LL DO:

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients.
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
• Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding.
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

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WHAT YOU'LL NEED:

• Demonstrated ability to work toward performance goals.
• Strong communication and problem-solving skills, with the ability to address concerns and guide patients toward informed decisions.
• Prior experience working in a fast-paced work environment.
• Ability to maintain the highest degree of patient confidentiality.
• Excellent verbal and written communication skills.
• Passion for providing an outstanding patient experience.
• Skilled in building strong patient relationships and overcoming objections in a phone-based environment.
• Ability to thrive in a results-driven, autonomous environment built on trust, open communication, and constructive feedback.