Operations Analyst

We are looking for an Operations Analyst to join our team. Working cross functionally with product, engineering, compliance, and our partners, you will be part of the team that ensures Cleo’s products are optimised for success.

You will be responsible for

• Complaints management: Assist with the management of our complaints policy, including investigation and response to escalated complaints and quality assurance checks on tracking documents
• Dispute processing: Assist with the investigation and response to customer transaction disputes and credit disputes in line with our internal procedures and regulatory timeframes
• Banking operations: Support our bank partners with requests that require Cleo investigation and action
• Iteration of existing processes: Assist in the creation and improvement of the processes key to the operation of Cleo’s products

About you

• You have experience problem solving in a fast-paced environment and are always looking for ways to improve efficiency for existing processes
• You are detail orientated and good at spotting trends
• You are a strong communicator and adept at facilitating cross-functional workstreams
• You have an an analytical approach to your work and are comfortable working with data across various tools such as Excel, Google Sheets, Count, etc.
• You are customer focused and operate with our end users' best interest at heart
• You are based in EST

Nice to haves

• Experience with credit or debit card operational processes
• Experience working in a start up environment
• Knowledge of the US financial landscape
• Any level of SQL expertise