.NET Support Engineer

You will be joining a team dedicated to supporting customers with complex technical challenges, primarily focusing on our C# .NET SDK. To understand the scope of your work, browse our API docs - our SDK serves as a comprehensive toolbox for engineers and application developers who need seamless implementation of advanced OCR, data extraction, PDF editing, file conversion, and more.

Our SDK supports diverse use cases that we continuously learn about from our customers. It needs to be convenient to use, easy to integrate, well-architected, thoroughly tested, clearly documented, and loved by LLMs.

Your day to day work will include assisting our customers, mainly async via our support portal, in achieving their product vision. This can range from directing them to the right to documentation to deep debugging sessions and providing customized sample code. You will need to understand our product to its core in order to contribute to our documentation, write detailed bug and feature reports and also contribute to our engineering efforts.

If you think you have the aptitude to be an ambassador for this product we would like to hear from you. You'll have autonomy, learn a lot and will shape the future of this product.

What You’ll Bring…

• Customer-Focused Mindset: You think beyond just closing tickets; you anticipate customer needs, identify patterns in feedback, and actively look for ways to improve their experience. Every interaction is an opportunity to build trust and demonstrate our commitment to their success.
• Solid General Programming Experience: While this is a customer-focused position, you will need great technical understanding of our product at the code-level to understand what each API does. You’re driven by a curiosity to understand how things work. You’re well-versed in C#; experience with Java and Python is also a plus.
• Collaborative and Self-Managing: You don't need hand-holding, you take initiative and gain energy from exchanging ideas, both async and sync. You take action without waiting for direction, and have the ability to turn obstacles into opportunities with creativity and persistence. You are great at communicating with your peers and optimizing your time.
• Ownership: You move fast and take ownership for solving problems from start to finish.
• Hunger for Learning and Taking Action: Rapid learning fuels progress and career growth. You are energized by progress, motivated to create meaningful impact, and inspired to solve complex problems.