Mobile Device Administrator

A technical expert, who is a self-starter with an innate aptitude for technology. A resilient confident technical professional, who feels comfortable working in a larger team of professionals and has a lot of pride in their personal effectiveness and contributions.  A person with a can-do attitude and believes that they can solve any problem given the time and resources.

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Key Responsibilities

• Provides support for mobile device activations with cellular providers, both domestic and international
• Supports enrollment of mobile devices in Microsoft Intune
• Secures, monitors, manages and supports mobile devices deployed across mobile operators, service providers and the enterprise
• Responsibilities will include but not limited to firmware updates over the air, Diagnostics, Remote Configuration and Provisioning, Security, Backup/Restore, Network Usage and Support, Mobile asset tracking and management, Device Policy Management, Remote Lock and Wipe and Device Provisioning
• Documents procedures and standards
• Develops and implements access, monitoring, control procedures and documentation
• Resets, installs and configures applications and related credentials on mobile devices
• Responsible for troubleshooting and diagnostics of mobile devices
• Participates in preparing and testing the disaster recovery plan.
• Provides 24x7 response and assistance for all urgent and related responsibilities.
• Provides subject matter expertise support to Help Desk and end users.
• Supports team administrators and engineers and acts as resource to other team members
• Participates in the on-call rotation process
• Works with Senior engineers to develop, document and implement Intune policies in support of Firm requirements for security and compliance
• Performs other duties as assigned/required

Qualifications

Skills & Competencies

• Hands-on knowledge of configuring iOS Devices, Android, and other mobile platforms and devices is required
• Achieve optimum performance and availability standards in accordance with service level agreements by assessing, implementing and managing appropriate mobile technical solutions
• Applicant must possess excellent customer service skills dealing with external, inter-organizational and vendor contacts
• Must be available after hours and on-call support as required
• Must be able and willing to work flexible shifts as required and communicate by phone and in person with customers and appropriate organizations
• Successful candidates should demonstrate strong written/verbal communications, problem solving, organizational and interpersonal skills including willingness and ability to document and share information
• A background in Azure level scripting (Graph, PowerShell, etc.) and understanding of automation for operational functions
• Familiarity with inter-networking concepts such as TCP/IP, DNS, LDAP, firewalls, Local and Wide Area Networks
• The standard work hours for this position are: 8:00 a.m. - 5:00 p.m. Eastern Standard Time (EST) / 8:00 a.m. - 5:00 p.m. Pacific Standard Time (PST)
• Occasional travel required

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Education & Prior Experience

• Bachelor’s degree or equivalent experience
• Minimum of 2 years managing mobile devices
• Knowledge of mobile security industry standards preferred
• Knowledge of windows server administration preferred
• Able to take highly technical discussions to the appropriate level to foster proper understanding to drive decisions and forward progress
• Excellent oral and written communication skills
• Analytical ability to solve complex problems
• Can understand both business process as well as underlying systems

Technology

• Experience with Mobile Device Management (MDM) software required, Intune and Microsoft solutions
• Demonstrated knowledge of iOS, Android and other mobile Operating systems