Licensed Customer Service Agent

Kin is expanding our customer base and we are looking for new Kinfolk residing in Central, Mountain, and Pacific time zones! As a Customer Service Agent, you’re the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It is important that you are knowledgeable in the property insurance space; we are seeking applicants that currently hold an active Property & Casualty License. Kin is growing fast– and we’d love for you to be a part of our continued success in 2026 and beyond!

Candidates Also Search: Remote Customer Service Jobs

A day in the life could include:

• Interacting with current policyholders via phone, email, and chat
• Contacting customers banks/lenders to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments/issuing refunds
• Educating customers on policies and coverages

Candidates Also Search: Remote Jobs In United States

I’ve got the skills… but do I have the necessary ones?

• An active Property & Casualty (P&C) or Personal Lines insurance license
• Experience in a call center/high incoming call volume environment
• Bilingual (Spanish speaking) preferred
• Home insurance experience highly preferred
• Superior customer service skills
• Empathy towards others shown through active listening
• Ability to work in a fast paced environment with limited structure
• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
• A need for efficiency, always looking for ways to make processes better