IT Specialist

We’re looking for a proactive and detail-oriented IT Specialist to join our growing team. You’ll be the go-to expert for all things IT at Turquoise Health, ensuring that our employees have a predictable, seamless, and productive tech environment. From resolving everyday operational issues to driving future-state innovation and automation, you’ll play a pivotal role in supporting and scaling our internal technology ecosystem. 

We encourage everyone to apply for all open roles. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

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Responsibilities

User Support & Troubleshooting

• Provide responsive support for hardware/software issues (laptops, peripherals, video conferencing, etc.)
• Manage laptop maintenance and coordinate repairs or replacements as needed
• Handle password resets and account unlocks across multiple platforms
• Deliver internal tool training and onboarding materials to ensure team productivity

Documentation & Policy Management

• Draft, update, and maintain IT policies and how-to documentation
• Collaborate with People Team, Information Security, and leadership to align on compliance and clarity
• Maintain a central knowledge base of internal IT practices and processes

Planning & Innovation

• Contribute to IT roadmapping and long-term technology strategy
• Research emerging tools and technologies that could improve efficiency or reduce costs
• Collaborate with cross-functional leaders on IT-related needs and improvements
• Experience in an environment with a change management program

IT Operations & Asset Management

• Manage the company’s IT asset inventory (laptops, peripherals, etc.)
• Ensure device and operating system compliance across the org
• Oversee software license usage, procurement, and renewals

Deployment & Automation

• Lead software deployments across the company in collaboration with the People Team and Information Security
• Develop and maintain zero-touch deployment workflows and automation
• Build scalable provisioning systems to manage access control and user lifecycle

Event AV Management 

• Coordinate shipping, setup, and troubleshooting of IT Equipment for in-person company offsites and summits
• Manage AV tools and systems (ie. microphones, projectors, video conferencing, etc.) to ensure seamless hybrid experiences
• Provide on-site or remote support during live events to resolve technical issues quickly
• Partner with the People Team to anticipate technology needs and create playbooks for recurring events

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Qualifications

• 1 – 3+ years in an IT Support, Systems Admin, or People/service-related role
• Strong troubleshooting skills across Mac/Windows operating systems and SaaS tools
• Experience with device management and automation tools (e.g., Apple Business Manager, Jamf, Kandji)
• Knowledge of identity and access management, SSO, and endpoint compliance
• Strong written communication skills; ability to create clear, user-friendly documentation
• Comfort with cross-functional collaboration and training non-technical audiences
• Bonus: Experience with scripting or workflow automation tools (e.g., Rippling Workflows, Zapier)