IT Solutions Analyst I

This position provides expertise in selected business or healthcare processes and participates in formulating system scope and objectives relative to the company’s requirements.  The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. Works as part of a team who provides knowledge, guidance, research and fact-finding expertise to define, design and modify specifications and processes. Incumbent participates in establishing system documentation standards and quality assurance methodologies for systems and applications. Maintains current professional and technical knowledge

CORE FUNCTIONS

• Business Outcomes:  Relentless focus on delivering outcomes and value to our business. Participates in cross-functional teams and/or leads projects with regional or enterprise-wide scope to implement system changes. This may also include providing oversight, change management, general work direction or leadership to individuals on team. Conducts regular meetings with stake holders and uploads necessary documents to the shared information repositories, such as SharePoint or Teams. Identifies, investigates, tracks, and resolves multilevel project, system or application errors ensuring the solution is timely and of acceptable quality.
• Technology Standards: Represents assigned area on project teams with departmental or company scope on system implementations, policy and practice changes and process redesign. May prepare and distribute worksheets, reports and PowerPoint presentations; maintains optimal operation of systems in partnership with internal teams or external software vendor, as appropriate. This may include leading the implementation, maintenance, testing and/or functional design.
• Innovation and Futures: Analyzes and reports on customer needs. Manages and supports the identification and research of new developments and uses of current systems and applications, as well as upgraded systems and applications.
• Advisor & Partner: Keeps current on industry, standards and regulatory/compliance issues within assigned areas. Provides system and consultation on these issues to customers. Participates in the designs of end user training and curriculum for applications and systems. Monitors the initial rollout and ongoing training of the user community. Leads peers by example and influence.
• Communication: Effectively communicates ideas, opinions, questions or concerns in one-on-one situations. Accurately restates the situation even when in disagreement. Understands and articulately answers questions when asked. Seeks feedback on own verbal and non-verbal style and effectiveness. Practices attentive and active listening skills and follows through on commitments; keeps customers up-to-date on progress of all pending tasks.
• Measurements: Ensures Key Performance Indicators are supported and tracked in all levels of work effort. Clearly defines success and implements the measurements to understand when success is achieved.
• Strategic: Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core behaviors.
• This position has responsibility for selected area of responsibility. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has minor level decision-making authority for projects and applications and works at peer level. The incumbent may also be expected to troubleshoot issues at a moderately complex level and appropriately escalate issues to other resources, as needed. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide.

MINIMUM QUALIFICATIONS

• Must possess strong technical and business knowledge as typically obtained through the completion of Bachelor’s degree in Statistics, Epidemiology, Computer Sciences, Process Engineering, Business, Healthcare, Information systems or related field.
• A minimum of zero to two years of experience or equivalent as typically obtained in one or multiple areas: reporting and/or analytics in clinical, financial, insurance, utilization, patient satisfaction, supply chain, HR, clinical application configuration, or related field.
• Must possess significant knowledge of cross functional departments in order to serve as a liaison and provide relevant guidance or leadership.
• Must possess ability to work independently, manage large, multiple projects, complex reports, while organizing priorities.
• Excellent communication, interpersonal and critical thinking skills are required.
• Strong technical skills as appropriate for position (SQL/Ansi SQL, SAS, Tableau, Excel, clinical software applications, etc.).
  

PREFERRED QUALIFICATIONS

• Experience with system implementation and project management.
• Additional experience with specialized applications in related area also preferred.
• Experience with department specific software (Cerner, NextGen, Centricity, TSI, and Quality Advisor, SAS or SSRS), including advanced integrated or independent report writing applications.