Internet Security Support Engineer - UK Remote

The Internet Security Support Engineer is the technical backbone of NetThreat Ltd. You will be the organisation's primary technical expert, providing essential support across the entire customer lifecycle. You will report directly to the Operations Manager.

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Key Responsibilities:

• Customer Support: Provide critical Tier 1/2 technical support to our customers, troubleshooting network security issues and providing configuration support and guidance.
• Technical Authority: Act as the internal "go-to" technical resource, helping the wider team understand and address security challenges.
• Pre- and Post-Sales Support: Assist the sales team by providing technical validation, product insight, and expert demonstrations.
• Security Focus: Manage and support essential security infrastructure, focusing primarily on key firewall technologies.
• Service Shaping: Work directly with management to evaluate, refine, and improve our customer support processes as we scale our MSSP offering.

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Essential Skills:

• Experience: Minimum of 2 years experience in a Technical Support or IT support role.
• Networking Expertise: Solid, demonstrable experience in general networking concepts, including routing, switching, and VLAN configuration.
• Firewall Fundamentals: Essential experience in managing, configuring, or supporting firewall appliances.
• Communication: Strong written and verbal communication skills are critical for effective customer interaction and internal knowledge sharing.
• Work Ethic: Proven ability to work autonomously, manage priorities effectively, and maintain a high level of self-motivation in a remote environment.

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Desired Skills:

• Vendor Expertise: Hands-on experience or certifications with our primary firewall vendors, SonicWall and WatchGuard. (Training will be provided, but this is a significant advantage).
• Wider Security Knowledge: Familiarity with other areas of the internet security industry (e.g., Endpoint Detection and Response, VPNs, or ZTNA).