Implementation & Delivery Intern

We’re looking for a proactive and detail-oriented Customer Success Intern to support our Implementation team. This role offers a unique opportunity to gain hands-on experience working with clients on software implementation projects from start to finish.

Key Responsibilities

• Configuration of Software Products: Support the setup and configuration of software products to meet client needs, including customized settings and workflows.
• Project Support: Assist the Implementation team in all phases of the project lifecycle, including Discovery, Data Review, System Configuration, Testing, and Go-Live.
• Workflow Development: Help customers evaluate and document workflows that align with their business processes, under the guidance of Senior Project Managers.
• Cross-Department Collaboration: Work closely with technical and operational teams to develop solutions that address customer requirements, gaining exposure to project management and technical problem-solving.
• Risk and Issue Management: Support the identification and tracking of risks, issues, and resolutions, and participate in team discussions to manage and mitigate these effectively.
• Communication with Haulers: Coordinate and communicate with haulers as part of the implementation process to ensure accurate and efficient integration of logistics needs within the software.
• Documentation: Contribute to thorough documentation of project activities, including configurations, issues, and resolutions, to maintain accurate records.
• Process Improvement: Identify and suggest potential improvements to enhance project efficiencies, client satisfaction, and software performance.

Qualifications

• Currently pursuing a degree in Business, Information Systems, Agriculture, or a related field.
• Strong organizational skills with the ability to manage tasks across multiple client engagements.
• Basic understanding of Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
• Familiarity with SQL, Microsoft SQL Server, or Salesforce Service Cloud is a plus.
• Excellent written and verbal communication skills; confident in interacting with customers and team members over the phone and via email.
• Interest or experience in the agricultural sector or other process-oriented industries is preferred.

Competencies For Success

• Communication Skills: Ability to interact professionally with clients and team members, delivering information in a clear and articulate manner.
• Analytical Thinking: Strong reasoning skills, with the ability to interpret technical instructions, analyze data, and help solve customer issues.
• Customer Focused: Demonstrates a proactive approach to customer needs, with a friendly and professional demeanor.
• Problem-Solving Ability: Able to troubleshoot and think critically to address client questions and project challenges.

What You’ll Gain

• Industry Knowledge: Learn about the agriculture and agri-tech industries and how digital solutions can drive success in agribusiness.
• Technical Skills: Gain experience with CRM, SQL, and implementation processes.
• Professional Experience: Develop skills in customer relationship management, project coordination, and cross-functional collaboration