Implementation and Training Consultant

Our Implementation and Training consultants are responsible for the successful on-boarding of new customers on the R.O. Writer platform as well as performing necessary upgrades to keep customers current on all new versions of the software. The implementation, upgrade and customization of most customer systems will be performed remotely. The role is integral in optimizing the performance of all automotive repair shops and will work closely with members of R.O. Writer to ensure key customer objectives are met.

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Some of the Tasks

• Communicating with key customers to confirm resolution for pending requests
• Managing multiple implementation projects simultaneously
• Reviewing customer requirements and ensuring alignment with implementation of their new system(s)
• Creating, maintaining, and distributing of documentation relating to assigned project deliverables
• Customizing and configuring new customer systems to meet customer’s requirements
• Provide customer training on product features to help customers to ensure success

Candidates Also Search: Remote Education/ Training Jobs

About you

• You've got a clear understanding of training and implementation processes
• You have a proven track record as an effective communicator with all levels of customer contacts
• You have experience working independently and managing workload while collaborating with other remote employees
• You have participated in the development and documentation of processes resulting in improved success of overall implementation
• Yo've got previous experience installing and configuring software
• Bonus points for experience in automotive shop management systems