Human Resources Assistant

As the first point of contact for associates, you’ll use strong customer service and communication skills to resolve inquiries related to the HR systems you support. Your responsibilities will include:

• Supporting Home Office, DC, and Field associates via email or phone on routine HR questions.
• Resolving or escalating a variety of HR system related inquiries, including providing basic training for HR transactions and performing password resets in multiple applications.
• Partnering with the HR team to hand-off associate relations cases or other issues requiring escalation.
• Completing a variety of administrative tasks related to compliance with state and federal law
• Assisting with routine audits and/or data entry tasks in HR systems
• Identifying and recommending improvements to HR systems and tools for a better user experience.

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What you’ll bring

• 1-2 years’ experience in a high-volume customer service environment, such as a call center or retail store location
• Ability to accurately assess an issue and determine appropriate escalation protocols
• Familiarity with HR systems and concepts, including system access and basic HR transactions or processes
• Strong customer service orientation and ability to support non-technical users via phone and/or email communication
• The ability to work independently, as well as being comfortable sharing knowledge and responsibility with the full HCM team
• Able to handle confidential information with professionalism and diplomacy
• Knowledge of and experience in a retail environment desired
• This is a fully remote position, with responsibilities that require strong communication skills and the ability to thrive in a virtual work environment.