Engagement Manager

Engagement Managers are the lifeblood of the Professional Services business. They are typically product generalists with a strong business acumen and excellent communication skills. They are accountable for finding, shaping, and overseeing delivery of complex technology work. They have a literacy in Business, Product, Design, Engineering, and Project Management (and likely a fluency in one or more).

They are accountable for sales targets, quality of their delivery, and team management.

About you:

• Work with Enterprise Sales to shape complex new merchant deals that require incremental service delivery work (either through custom/bespoke or platform development). Establish pricing, role structures, and delivery plans.
• Build and grow relationships with our largest agency partners to deliver complex multi-party implementations. Source, shape, and manage these deals.
• Act as senior client service representative for the duration of the engagement - mirroring client leadership. Manage resources, quality of work, and stay accountable for hitting deadlines on budget.
• Work cross-functionally to source and oversee our Shopify talent as required for the engagement. Collaborate with product, UX, engineering, and solutions leadership to find and commit resources against a roadmap of engagements.
• Experience leading teams to define requirements, shape processes, and stay accountable to client commitments across engagements of all sizes.
• Understanding of and confidence working with technical systems and stakeholders.
• Deep knowledge of the software R&D process, ideally within the Commerce space.
• Comfort with financial processes like project estimation, pipeline forecasting, contracting/billing, and cost management.