EEO Specialist

This position is responsible for conducting thorough and impartial investigations into complaints of discrimination, harassment, and other EEO violations originating from client companies. This role requires significant decision-making governed by federal, state, and local employment laws, EEO best practices, and internal procedures and guidelines with the goal of minimizing potential liability to Insperity and clients. The EEO Specialist must adeptly balance customer service and support with compliance to help clients foster workplace environments that are inclusive, respectful, and free from discrimination.

ESSENTIAL FUNCTIONS

• Assesses incoming complaints to the EEO Services Team to determine the presence of adverse action and protected basis. Utilizes company guidelines to determine the appropriate department to manage resolution.
• Utilizes best practices and internal processes to plan, conduct, and complete prompt, thorough, and unbiased investigations into allegations of harassment, discrimination and other applicable federal and state EEO statutes involving client worksite employees. Analyze and assess fact patterns to determine when timely escalation to applicable leadership or other partners is needed.
• Manages multiple investigative matters with competing and changing deadlines.  Prioritizes tasks, allocates resources efficiently, and adjusts strategies as needed to ensure timely and thorough completion of all investigations. Communicate effectively with stakeholders to manage expectations and provide updates on investigation progress.
• Evaluates investigative findings to determine the best practices approach(es) to resolving matters. Resolutions include preparing and submitting clear, concise and grammatically correct position statements, negotiating settlements via direct discussions with plaintiff’s counsel, complaining employees, and client contacts, participating in agency conciliation efforts including mediation, Fact Finding calls, Requests for Information (RFI), investigative hearings, and other agency-required processes. Facilitates necessary closure and findings calls, inclusive of recommendations, with applicable stakeholders. Partner with Service for effective implementation of recommendations at the conclusion of the matter.
• Maintains accurate case files and corresponding documentation in case management systems and databases daily. Ensures investigative details and summaries are clear and thorough while also visible and quickly actionable by legal partners and EEO leadership.
• Develops rapport and acts as primary point of contact and subject matter expert with applicable stakeholders to collaborate and influence the timely completion of investigations and corresponding resolutions. Consistently delivers on Insperity’s customer-for-life strategy with high levels of customer service and focus on client retention.
• Develops and appropriately leverages internal relationships as resources in navigating client interactions to deliver value-added service and Participates in focused outreach and education initiatives regarding EEO services offerings, industry trends, and new legal developments.
• Participates in continuous education to maintain current and comprehensive knowledge of Federal and State EEO laws and emerging EEO trends. Utilizes information in the resolution of matters and support clients with regulatory compliance, and regularly shares material and learnings with EEO Team.
• Seeks out and engages in additional responsibilities and projects as opportunities arise.

EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in Business Administration, Human Resources, Organizational Psychology or a related field or four years of related experience is required.
• Three to five years of experience in investigating and resolving employment complaints and/or employee relations, conflict resolution, negotiating or other relevant job experience is required.

LICENSES / CERTIFICATIONS

• PHR or SHRM-CP certification is preferred.