Early Career Trainee - Field Services Engineer

As an Early Career Trainee - Field Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models.

Responsibilities:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment,
• Completing Preventative Maintenance and Field Modification Instructions.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
• Managing vendors’ service delivery processes in compliance with GE HealthCare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Identifies Sales opportunities, communicates to account team and assists in Account Sales visits.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

Required Qualifications:

• Bachelor's degree in Biomedical Engineering or Electronics Engineering.
• 1 - 2 years of Field Services experience is plus.
• Technical and analytical skills.
• Comprehensive knowledge the MRI, X-RAY and CT basics.
• Proficiency in English.
• Ability to work independently or in group.
• High work standards and quality.
• Ability to take initiative and motivated.
• Valid driving license.
• Plans and organizes work effectively.
• Strong communications, listening and interpersonal skills.
• Good Customer skills; deals tactfully and effectively with differences of opinion.