Dispensary Support Representative

As a key technical escalation point, you’ll help customers overcome complex challenges, providing in-the-moment solutions and feedback that shapes our platform’s future. Your expertise will keep our customers running smoothly every day of the year.

Key Responsibilities:

• Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets.
• Assist dispensary and consumer customers across email, phone, and live chat.
• Troubleshoot hardware and software, managing multiple issues simultaneously.
• Test solutions for emerging issues and contribute to knowledge sharing across teams.
• Contribute product feedback to the organization for future platform development.
• Hours of Operation: 5am-6pm PST M-F, 6am-6pm PST Sat-Sun. Open availability (evening, weekend, and holidays) are required for this role.

Candidates Also Search: Remote Support jobs

Your Background:

• 1+ years in a customer support role with a knack for problem-solving.
• Exceptional written and verbal communication skills.
• Proficiency in web-based software, CRMs, and Google Suite.
• Flexibility to work evenings, weekends, and holidays as needed.

Bonus Points for:

• Experience in the legal cannabis market or customer support team.
• Familiar with the Dutchie platform.
• Familiarity with Zendesk, Salesforce, Slack, and Zoom.