Data Support Analyst I

The primary focus of the Data Support Analyst I representative is to provide proactive customer service to both our clients and internal teams. This position will troubleshoot, diagnose, and resolve problems with our aggregation systems.   

Job Responsibilities

• Provide Tier 2 level support via chat, email, and phone 
• Interface with end user clients to help troubleshoot and resolve technical issues, procedural issues, and ensure data transfer efficiencies 

• Interface with internal support teams on escalated issues – both customer and operations based 

• Adhere to team and individual key performance indicators (KPIs) 
• Stay up to date on system releases, new features, and bugs 

• Make outbound calls help expedite resolution 
• Provides a second level of support for account aggregation  
• Perform other duties as assigned 

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Requirements

• Bachelor’s degree or equivalent work experience required; college degree preferred 
• 2 years customer service experience preferred 
• Team Player with the ability to work independently as needed  
• Ability to work overtime, including evenings and weekends as needed  

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Skills  

• Exceptional communication skills (both written and verbal)  
• Strong analytical and diagnostic skills  
• Working knowledge of different aggregation methods (Screen Scraping, API’s, and File Based)   
• Understand the different types of financial accounts that can be aggregated  
• Ability to read and interpret different HTTP responses (JSON, XML, HTML and others)   
• Strong technical troubleshooting and critical thinking  
• Ability to adapt in a fast-paced environment while multitasking  
• Dependable, accountable, self-motivated, and drive to excel  
• Detailed oriented  
• Working knowledge of MS Office suite  
• Strong organization skills and excellent time management skills