Data Entry & Typing Operations Associate

We are seeking a Home-Based Data Entry and Typing Operations Associate to support administrative and operational workflows for a distributed team serving U.S. and Canada-based functions. This role focuses on maintaining accurate records, preparing typed documents, and ensuring information is properly entered and organized across internal systems.

The position is well-suited for individuals starting their administrative careers as well as those with prior experience who prefer consistent, structured work in a remote setting. Clear procedures, defined responsibilities, and organized task assignments are part of the day-to-day work.

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Core Responsibilities

• Numeric Data Entry: Input transactional records (purchase orders, shipping manifests, billing logs) into our central database.
• Verify data integrity by cross-checking source documents.
• Transcription Tasks: Convert client audio (interviews, lectures, focus groups) into written transcripts, following established style guidelines.
• Edit transcripts for grammar, punctuation, and formatting before final delivery.
• Client Onboarding & Briefing: Facilitate 15- to 20-minute video or chat sessions to capture project scope, specific formatting rules, and turnaround times.
• Document client preferences in our CRM so everyone has the same reference.
• Workflow Management: Use Trello, Jira, or Monday.com to assign tasks to data entry specialists and typists.
• Monitor project milestones, send reminders, and ensure deliverables meet deadlines.
• Quality Assurance & Review: Perform second-level checks on spreadsheets and transcripts. Utilize checklists to confirm at least 98 percent accuracy (we aim for 99 percent).
• Flag recurring errors or client feedback, then share insights with the team to improve processes.
• Reporting & Client Updates: Produce concise weekly status summaries that outline completed tasks, upcoming deadlines, and any potential roadblocks.
• Schedule brief check-ins with clients after milestone deliveries to gather feedback.
• Process Documentation & Training: Write straightforward SOPs (standard operating procedures) that detail each step of data entry and transcription workflows.
• Create short how-to videos or slide decks to onboard new hires or cross-train colleagues.

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Qualifications

• High school diploma required; associate degree or relevant certificate (office administration, business technology) a plus.
• At least one year of hands-on experience in data entry and/or transcription, whether professionally or through internships/projects.
• Strong attention to detail and accuracy when working with written information
• Comfortable using Microsoft Excel, Google Sheets, and document editing tools
• Ability to follow written instructions and established processes
• Reliable internet connection and a quiet home work environment
• Clear written communication skills
• Ability to handle confidential information responsibly