Customer Support Specialist

As a Customer Support Specialist, you’ll provide responsive, knowledgeable support to customers, partners, and internal teams. You’ll troubleshoot issues, share solutions, and contribute to continuous improvement of our support resources.

Key Responsibilities:

• Deliver technical support for eMaint software via phone, email, chat, and web meetings.
• Troubleshoot and resolve customer issues in a Microsoft and web-based environment.
• Clearly document customer interactions and technical issues in real time.
• Collaborate with team members to ensure a seamless and high-quality support experience.
• Contribute to product documentation and knowledge base articles.
• Participate in software testing to help ensure quality releases.
• Approach each interaction with empathy, patience, and a customer-first mindset.

What You Bring

Must-Have Qualifications:

• Strong problem-solving skills and mechanical aptitude.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• A collaborative mindset and a desire to help others.

Nice-to-Have Qualifications:

• Bachelor’s degree (B.A. or B.S.) preferred.
• Experience in customer service or technical support.
• Familiarity with databases or software troubleshooting.