Customer Support Specialist

As a Customer Support Specialist, you will provide excellent customer service and day-to-day support for all of Bloomerang’s customers by answering their Bloomerang questions via email, live chat, and phone.

Candidates Also Search: Remote Support jobs

 What You Will Do

• Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues  
• Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication
• Carry your own weight in ticket volume (approximately 25 interactions per day).
• Assist our wonderful customers with the Bloomerang software.
• Ensure proper software utilization by each of our customers.
• Conduct new customer implementations and training.
• Develop and delivering training webinars to both our customers and internal employees.
• Write and create help documents and videos. Don’t worry, we’ll show you how. 
• Assist with general software quality assurance and testing.
• Provide software design and functionality feedback to our Product Development team.

Candidates Also Search: Remote Jobs In United States

 What You Need to Succeed

• Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
• Problem tracking skills to determine trends or patterns to client system problems.
• A background in providing top-notch customer service. 
• Superb written and verbal communication. 
• The ability to solve problems quickly. 
• Keen troubleshooting ability, and general comfort with computers and software technology.