Customer Support Representative, Intuit TurboTax - Remote

We’re looking for tech-savvy, people-focused independent contractors to support Intuit TurboTax customers this season. If you love working from home and enjoy real human connection, this role might be perfect for you!

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No prior tax experience required to apply. We provide all the education you need to be successful in this role.

In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support.

• Work from Home
• Flexible Hours
• Diverse Experience
• Supportive Environment

Earnings Potential

• Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) plus $0.04 per minute incentives.
• Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20/hour plus great peak incentives.

Skills Needed

• Sincere desire to assist the customer
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

Schedule

• This seasonal contract runs through April 15th, 2026 (Tax Day)
• Flexible schedule opportunities - you choose your hours!
• Program is open 7am and 11pm CST, Monday-Sunday
• Weekday and weekend options

Work Environment Requirements

• Quiet, uninterrupted space
• Organized desk area
• Professional appearance (when on camera)

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apples’ Boot Camp utility.
• A webcam