Customer Support Engineer

Are you tech-savvy? Do you enjoy interacting with new people every day and solving complex problems? If so, we have an exciting opportunity for you. Liferay is looking for a sharp and hard-working Customer Support Engineer to join our growing support team. As a Customer Support Engineer you will have an opportunity to help resolve Liferay product issues for hundreds of customers in fields that range from entertainment to finance to government and more.

Key Objectives

• Drive completion of multiple reported issues across our different service offerings and among various customers simultaneously by providing frequent substantial updates
• Effectively and professionally collaborate with the customer and our teams to gather crucial information of issues through our internal tools, ticketing system, and screenshares
• Configure different environments each day to test and help in reproducing customer issues
• Create and assist in maintaining internal and public facing documentation
• Develop strong and professional relationships with customers and colleagues
• Invest in your personal growth and the growth of others

Preferred Qualifications

• Four-year college degree or equivalent
• 1-2 years experience in business to business customer service
• Experience working with various application servers (Tomcat, Jboss, Weblogic, Websphere)
• Experience working with various databases (MySQL, Postgresql, Oracle, DB2, SQL Server)
• Experience building websites
• Excellent professional skills, including effective written and spoken communication skills
• Proven ability to work on multiple tasks at the same time while paying strict attention to details
• Flexible and able to adjust quickly to changes