Customer Support Developer

We’re looking for a Customer Support Developer to join our team and help our customers succeed with Kuali’s products.

As a Customer Support Developer, you’ll partner with customers and our entire support team to guide them through technical implementations, integrations, and migrations—ensuring smooth onboarding and ongoing success. You’ll work closely with Customer Support Associates and Product teams to provide solutions, troubleshoot issues, and deliver exceptional experiences.

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What you’ll be responsible for

• Advising and training customers on technical aspects of implementation and onboarding tasks.
• Partnering with customers to design system integrations and advise on API usage.
• Supporting data migration from legacy systems, including strategy and execution.
• Collaborating closely with Customer Support Associates during implementations.
• Collaborating closely with our Development team.
• Diagnosing and resolving technical issues reported by customers.
• Learning and maintaining fluency in technologies used across Kuali products, such as Node.js, Java, React, PHP, Vue.js, and Web Services (REST and SOAP).
• Identifying opportunities for process improvement and automation to enhance the customer experience.

 About you

• You align with Kuali’s values: You model curiosity, openness, accountability, and a commitment to delivering amazing experiences.
• You’re a resourceful executor: You take broad vision, collaborate on strategic priorities, and own the steps required to make it real, from planning to hands-on implementation.
• You’re calm under pressure: You can handle shifting priorities, ambiguity, and fast-changing situations with resilience.
• You’re collaborative and influential: You build trust quickly and communicate clearly across all levels of the organization.
• You’re organized and detail-oriented: You can manage multiple projects at once without losing sight of the big picture.
• You thrive in remote environments: You know how to create alignment and connection across distributed teams.
• You roll up your sleeves: You’re comfortable being the ‘doer of last resort’ in a resource-constrained environment.
• You have a broad experience: You’ve independently led multi-disciplinary projects in resource-constrained environments where the buck stopped with you.

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Ideal candidates have experience with:

• Delivering Software as a Service (SaaS) solutions
• 1–3 years implementing or supporting enterprise-class systems at institutions of higher education or similar organizations.
• Web APIs, and integrations.
• Tools and technologies commonly used at Kuali: Node.js, Java, React, PHP, Vue.js, REST, SOAP.
• Ideally, experience with frameworks: Laravel, Vue.js, and Bootstrap.
• Developing integrations with enterprise systems.
• Superior communications with education professionals, both verbally and in writing.