Customer Success & Retention Specialist

Do you think 9-5 jobs are boring? Do you hate stuffy corporate work culture? Cool, us too. We're seeking enthusiastic Customer Success & Retention Specialists to join our team and help us transform the lives of our customers! 🦻🏽

Candidates Also Search: Remote Support jobs

What you'll do on the daily 
Change lives! You know, superhero stuff You'll receive in-depth training from day one, giving you the knowledge needed to be successful (with bonus potential!) from the start. 🦸🏼

• Provide excellent customer service during each call with customers 
• Be a retention hero — identify at-risk customers and work your magic to rebuild trust, offer solutions, and keep them with us 💪
• Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution, customer retention and customer satisfaction) 📞
• Handle high call volume - Inbound, Outbound, Email/Chat support 📧

• Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service 

• Develop individual based solutions on the requirements of the customer 🫶🏾

• Be able to act as the liaison between customers, Partner's, and Sales Consultants 

• Communicate with team to ensure a smooth experience for our customers 

• Provide knowledge and in-depth advice for hearing loss 

Candidates Also Search: Remote Jobs In United States

What you'll need 

So, you're an ambitious go-getter with a winner's mentality — mediocrity isn't in your DNA. But what else sets you apart from the rest? 

• 💖 Great Empathy & Customer-Centric Mindset: A natural ability to understand and connect with customers. You genuinely care about customers and focus on providing the best solutions, knowing that success follows. 

• 🧠 Growth Mindset: Strong work ethic and desire to learn, adapt, and improve. You're not intimidated by learning new systems/technology – we work with Salesforce, Twilio, along with Zoom, Outlook and Chrome. 

• 💻 Reliable Network Connectivity: You must be able to hardwire to your home network and your download speed must be above 100Mbps and upload speed above 20Mbps. We'll provide the necessary equipment (laptop, monitor, keyboard, mouse, ethernet cable, etc.)