Customer Solutions Specialist I

We are actively seeking to fill the role of Customer Solutions Specialist I. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today!

Responsibilities

• Provide information to inquiries about mortgage products and services
• Obtain and evaluate relevant information to handle inquiries and complaints
• Research and resolve customer payment disputes
• Process all customer service tasks
• Process incoming and returned Customer Service mail
• Respond to inquiries received via email, mail, applications, etc.
• Date and log items into Fidelity system
• Process payoff requests and reports
• Provide back-up support for Call Center when needed
• Maintain files for completed research items
• Handle miscellaneous administrative functions
• All other duties as assigned.
  

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Qualifications

• High School Diploma or equivalent required.
• 1+ year of customer service experience (preferably in mortgage servicing or mortgage banking)
• General knowledge of mortgage lending/servicing industry preferred
• Must be flexible, organized, and able to manage and prioritize daily assignments (e.g., conducting preliminary surveys for research, identifying data, finding research material for studies, ensuring accuracy of information researched, etc.)
• Ability to manage time and priorities wisely
• Ability to grasp concepts quickly, make sound decisions, and resolve issues
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to collaborate with peers in a team environment to attain common goals
• Ability to communicate effectively in writing, in person, and by telephone
• Ability to use Microsoft Office applications (Excel, Word, PowerPoint, etc.)
• Ability to maintain strict confidentiality