Customer Service Representative - Remote

About the role

Responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal. Is proficient in servicing all product types, with consistently increasing transaction knowledge.

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What you'll do in this role

• Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.
• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative system

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Who you are: 

• CSR skills, plus: proficient written and verbal communication skills.
• Strong multi-tasker and adept at using tools and resources available.
• Proactive with customer, anticipating needs.
• Ability to show empathy and ability to mentor new hires.
• Ability to adapt to change daily based on business need or system issues
• Ability to de-escalate calls and resolve concern
• High school education or equivalent experience.
• 6 months to a year experience working as an Associate CSR or equivalent experience.