Customer Service Representative

As a Customer Service Representative at CME Associates, you'll be the vital connection between our company and our valued clients. Your role is essential in delivering exceptional service experiences that enhance customer satisfaction, strengthen client relationships, and uphold our reputation for excellence. You'll serve as the first point of contact for customer inquiries, providing timely solutions and building trust through every interaction.

This position offers the unique opportunity to grow with an industry leader while making a tangible impact on our operational success and customer loyalty metrics.

Key Responsibilities

Customer Communication

• Handle incoming and outgoing customer communications across multiple channels
• Respond to customer inquiries, complaints, and service requests promptly
• Deliver real-time support via phone, email, chat, and CRM platforms

Problem Resolution

• Investigate and resolve customer issues with efficiency and empathy
• Document customer interactions accurately in workflow management systems
• Collaborate with internal departments to resolve escalated concerns

Service Excellence

• Ensure customer satisfaction through proactive communication and follow-up
• Maintain service-level agreements (SLAs) and quality metrics
• Provide proactive solutions to prevent future customer issues

Required Qualifications

Experience & Education

• 1–3+ years of customer service experience in a professional environment
• High school diploma required; bachelor's degree preferred
• Experience with CRM tools (Zendesk, Salesforce, Freshdesk, etc.)

Skills & Abilities

• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask, prioritize, and manage time effectively
• Typing speed of at least 40 WPM with high accuracy

Work Style

• Ability to work remotely while maintaining professionalism
• Team-oriented mindset with ability to work independently
• Adaptability to fast-paced environments and changing priorities

Preferred Skills

• Experience handling high-volume customer requests
• Knowledge of ticketing systems and call center software
• Familiarity with basic technical troubleshooting
• Empathy-driven communication style
• Strong analytical thinking and attention to detail
• Ability to maintain composure in challenging situations