Customer Service Executive

Inbound & outbound customer contact management (phone, chat, form/email, social).

• Dealing with inbound calls/emails from customers, supporting multiple queries ranging from general car queries to car orders.
• Provide dealer support.
• Reporting on activities through inputs into AWS and DMS database systems.
• Outbound lead follow up.
• Providing responses to web/online form.
• Manage technical queries from customer and assist them where possible.
• Complete satisfaction survey calls and emails.
• Manage complaints about product, offers and dealers from customers.
• Sales Complaints, gathering facts and managing interaction with dealers and customers to support a quick, professional and organized turnaround of sales-based cases for Omoda, Jaecoo and Chery brands
• Ensure accurate reporting and update case activity as needed.

What we’re looking for

• Excellent customer service experience. Minimum 6-12 months.
• Auto enthusiast – experience desired not mandatory.
• Excellent English written and communication skills.
• Experience of fast-paced environment.
• Computer literacy and technical mind-set
• Organisational skills - Keeping things in order is your second nature
• Team Player - Be part of a winning team that delivers first-class customer support.
• Create unshakable trust by keeping promises, owning responsibilities, and giving customers an open and honest experience
• Handle inquiries with professionalism and finesse, leaving customers with a memorable, premium experience.