Customer Ops Strategy Associate

The Customer Ops Strategy Associate role is a generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities. 

You’re likely someone who’s interested in and capable of solving different problem types – you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough. These are the ingredients for a problem-solver who is eager to flex into multiple different types of roles and responsibilities depending on what’s needed and most impactful.

Candidates Also Search: Remote Accounting & Finance Jobs

While we know which team you’ll join as part of your first “tour of duty” (see below), we don’t know exactly what work or projects you’ll drive out of the gate, so you’ll notice the work we’re advertising isn’t entirely specific. It depends on your strengths and what we learn during both the recruiting process and your first days at Clipboard. But we’ll make a few promises to you about the role: it’ll be high-impact, fast-paced work that has an impact on our customers and on our business.

In terms of “what might I actually do” – here’s a list of example initiatives to give you an idea:

• Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process
• Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing collections efforts
• Build an internal predictive analytics model to catch bad payers earlier with high accuracy
• Manage a team of Collections Account Managers