Customer Experience Consultant, ShowingTime

Join ShowingTime as a Customer Experience Consultant and be part of a team that prioritizes customer satisfaction and efficiency. In this role, you will successfully implement customer support strategies that ensure flawless service delivery across various channels, including phone, email, and chat.

Candidates Also Search: Remote Customer Service Jobs

You Will Get To:

• Resolve customer inquiries and issues promptly, documenting cases accurately and efficiently.
• Learn and master ShowingTime products and services
• Apply a range of support tools to assist customers effectively
• Follow standardized processes while adapting to individual needs
• Prioritize and complete pending cases
• Meet performance and productivity metrics
• Collaborate with internal and external support teams
• Promote additional ShowingTime products and services to customers

Candidates Also Search: Remote Jobs In United States

Who you are

• Compassionate and customer-focused
• Exceptional patience, active listening, and communication skills
• Innovative problem solver.
• Adaptable to change.
• Team player with a growth mindset.
• Punctual, and accountable for time and attendance. 
• Welcomes feedback and strives for continuous improvement.

Qualifications

• Minimum of 1 year in customer service or a similar role.
• Strong background in de-escalating calls.
• Ability to address and resolve blocking issues raised by customers.
• Strong multitasking and attention to detail.
• Ability to thrive in a fast-paced environment.
• Clear and articulate verbal and written communication.
• Basic digital literacy and technical troubleshooting