Coordinator, Talent Operations

The Coordinator, Talent Operations will support the Talent Operations function by managing the operational and administrative aspects of the talent lifecycle (from onboarding to offboarding). This role ensures that systems, processes and data are running smoothly, that the colleague experience is positive, and that metrics and reporting are accurate. Support end-to-end operational processes in the talent operations function: e.g., onboarding, colleague data change, data audits and offboarding.

This includes interacting with new hires and ensuring that appropriate and timely completion of necessary onboarding documentation, facilitating new hire orientation, cross-functional communication and coordination of onboarding ac on a timely basis. The role will also be responsible for supporting the on/off-boarding activities of independent contractors and subcontractors.

Responsibilities

• Assist with onboarding new hires, preparing documentation, managing new hire logistics (systems access, equipment, induction/training coordination) and ensuring a positive first impression.
• Identify opportunities for process improvement, contribute to or lead small projects to increase efficiency in the Talent Operations space.
• Ensure compliance with employment laws and internal policies in talent operations processes (data privacy, equal employment, onboarding/offboarding) where relevant.
• Support timely contractor onboarding and offboarding.
• Provide outstanding support to colleague and internal stakeholder inquiries around onboarding processes, policy, and issues.
• Manage inbound colleague inquiries, identify needs, escalating issues or re-assign inquiries, as required.
• Process necessary transactions in HRIS and other systems, executing with accuracy and high standards, the delivery of transactions and processes.
• Manage Talent Operations annual calendar, ensuring completion of required monthly, quarterly and annual tasks and projects, completing regular reviews and audits.
• Collaborate with cross functional partners and stakeholders to support various programs, processes, or initiatives.
• Monitor and support ongoing contractor workforce and execute-upon contract extensions, changes and terminations.
• Develop and maintain strong, collaborative relationships with colleagues throughout the firm.
• All other duties as assigned.
• May be asked to periodically travel nationally for internal meetings and events.

Qualifications and Desired Skills

• Bachelor’s degree, preferred in Human Resources, Business Administration, Psychology or related field.
• Relevant experience preferred: 1-2 years in Talent Operations, HR operations, administrative assistant or project manager support role in a fast-paced environment.
• Preferred experience with applicant tracking systems (preferably Ashby), HRIS tools (ADP and Workday) and onboarding platforms.
• Strong proficiency with MS Office (Excel especially) or similar tools.
• Ability to manage data – ensure accuracy, analyze metrics or generate reports.
• Excellent organizational and multitasking skills; able to handle multiple priorities and deadlines.
• Strong communication (written and verbal) and interpersonal skills; ability to work with cross-functional teams (HR, recruitment, finance, hiring managers).
• Customer-service orientation: the “customers” include candidates, new hires, internal stakeholders.
• Attention to detail, process-oriented mindset, adaptability (especially when supporting volume or changing business needs).
• Clear and inspiring communication skills, both written and verbal, with the ability to influence people at all levels both internally and externally.
• Instinct to establish priorities and meet deadlines both within and outside your direct control of influence.
• Aptitude to evaluate and implement new technologies and nimbleness to improve the team’s workflows.