Contract Coordinator

Main Duties

• Perform a secondary review of all invoices produced by Contract Representatives before submission to GMR contracts to ensure a high level of quality, accuracy, and consistency is maintained.
• Train Contract Representatives in accordance with departmental SOPs.
• Perform quality assurance checks and provide coaching/feedback as assigned.
• Be the secondary contact for all assigned GMR customers.
• Follow all company and department specific Standard Operating Procedures (SOP).
• Review, print, mail, and email facility invoices on a daily, weekly or monthly basis based on the terms of the contract and SOPs.
• Maintain accurate records and files related to invoices, billing, follow-up, and reporting.
• Receive and make inbound and outbound telephone calls/emails from and to facilities as necessary to obtain billing information and payment.

Other Duties

• Assist in special facility AR projects.
• Attend all client meetings prepared, and able to present data and answer questions.
• Manage and track all work, information, and documents in company provided software.
• Build relationships with internal and external customers.
• Ability to work overtime as needed.
• Perform other duties as assigned.
• Adhere to all company policies and procedures.
• Adhere to and comply with information systems security.  Know and follow Information Systems security policies and procedures, attend Information Systems security training, and report information systems security problems if identified.

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QUALIFICATIONS

Education

• High School diploma or general education degree (GED) required.  
• Associate degree or technical certification in medical billing preferred.

Experience/Skills

• Minimum of one year experience in medical billing; knowledge of Medicare, Medicaid, and regulations is preferred.

Abilities

• Ability to learn quickly and monitor progress to ensure deadlines are met.
• General understanding of ambulance billing and all service levels.
• Working knowledge of all CMS DRG/PPS guidelines.
• Working knowledge of contracts and comprehension of contract terms, rates, billing address, timely filing terms, etc.
• Maintain consistent communication with colleagues and management.
• Communicate effectively, (both orally and in writing) in English.
• Use appropriate grammar and punctuation in written documents.
• Ability to handle and prioritize multiple tasks. 
• Maintain punctual attendance in compliance with all associated policies.
• Intermediate to advanced skill level in MS Office applications.
• Maintain confidentiality at all times in accordance with HIPAA guidelines.
• Reliable and team-oriented, with excellent interpersonal skills.
• Type 45 wpm and 10-key by touch.