Contact Center Associate

As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

Responsibilities:

Responsible for authorizing repair/replacement of covered systems or appliances.Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.Provides any necessary follow-up.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

Minimum Experience required

1-3 years of customer service experience and/or training required

Required Skills:

Knowledge of how to read a contract

Knowledge of business unit policies and procedures

Customer service and conflict resolution

Negotiation skills

Computer skills (Microsoft Word, Excel, Outlook)

Attention to detail

Ability to multi-task

Ability to adapt to a fast-paced environment

Must have internet access with minimum 4.6Mbps upload/download speeds

Preferred Skills:

Highly skilled in mathematics

Strong deductive reasoning skills

Effective communication skills