Communication Assistants

About Sentara Health

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, including 10 hospitals with the prestigious Magnet®️ recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida.

Job Description

• Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally.
• Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs).
• External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization.
• Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations.
• Will assist with training new employees at your level and additional duties as assigned.
  

Education:

• High School Diploma or equivalent

Experience:

• 1 year of computer/Keyboard skills required
• Previous healthcare and multi-line phone experience preferred.
• Understanding of medical terminology.
• Customer Service experience.
• Call Center experience preferred.

Sentara Health Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met