Client Support Specialist (Workplaces - B2B)

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

Candidates Also Search: Remote Support jobs

This is primarily a voice-based role, with additional responsibilities that include handling emails as needed

Responsibilities

• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
• Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
• Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
• Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction 

Success Factors

• Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
• Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
• Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
• High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Qualifications

• Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
• No specific degree required—we care about what you can do, not just what’s on your résumé.