Claims Consultant

We are seeking a Junior Property Claims Consultant, who will form part of an integral team of experienced Claims professionals, delivering a high quality of service to our customers. You will be confident in assessing the nature and extent of a claim and expert in negotiating the settlement of the claim, providing a seamless end-to-end claims experience for the customer.

You will be surrounded and supported by a high-performing and warm team that will enable you to do your best work, where there is a high degree of integrity to help meet and exceed customer expectations.

About You

You will be a calm, confident and highly competent Claims Consultant that will:

• Be an expert communicator; empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high calibre reports/outcomes for our clients
• Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey
• Be intrinsically driven to provide highest level of customer service that is always thoughtful and timely
• Have a growth mindset that values continuous learning and absorbs new information and change with ease
• Be resilient and focused on achieving positive outcomes for your key stakeholders

Key Requirements

• Deliver professional and excellent service when processing and negotiating claims, interacting with customers and clients
• Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders
• Clearly document all decisions made and reasons and have meticulous attention to detail
• Previous experience working in claims management or general insurance
• Educated to Year 12
• Certificate IV in financial Services (General Insurance Tier 1) preferreWilling to undertake further study and training as identified to grow and progress your career