Bodewell Service Specialist (Remote)

How You'll Create Possibilities

• Coordinate daily routes by working closely with Bodewell Appliance Care Experts (technicians), consumers, Consumer Service Managers (CSM’s), and the call center to ensure schedules run smoothly and efficiently.
• Optimize Bodewell technician routes by balancing morning/afternoon workloads, adjusting schedules based on geography, managing forced calls, and verifying that parts will be available in time for appointments.
• Reschedule service calls as needed to minimize customer inconvenience and maximize technician productivity.
• Provide professional customer service via phone and email, ensuring both internal teams and external customers receive timely, accurate, and courteous support.
  

Working Conditions

• This is a fully remote, work-from-home dispatch position. A reliable high-speed internet connection and a professional, distraction-free home workspace are required.
• Standard business hours are 7:00 AM Eastern to 5:00 PM Pacific, Monday through Friday, with Saturday operations from 7:30 AM Eastern to 2:00 PM Pacific.
• Shifts are 8 hours and may vary within these business hours. Depending on time zone coverage, start times may be as early as 4:00 AM Pacific / 7:00 AM Eastern and end as late as 5:00 PM Pacific / 8:00 PM Eastern. Flexibility is necessary to support technicians and customers across all U.S. time zones.
• Occasional Saturday shifts may be required based on business needs.
• Training Schedule: Initial training is conducted remotely, Monday through Friday, from 7:00 AM to 4:00 PM Arizona time
  

What You'll Bring to Our Team

Required Qualifications

• HS Diploma or General Education Degree (GED).
• At least 6 months experience in a high-volume customer service role.
• Excellent organizational skills and attention to detail.
• Excellent oral communication skills, specifically telephone skills.
• Ability to work in an extremely fast-paced, dynamic team environment with many competing priorities and deadlines.
• Must possess a high degree of integrity and ability to maintain confidentiality.
• Must be a motivated self-starter, clear thinker and fast learner.
• Ability to listen actively to correctly understand customer’s requirements, questions or complaints.
• Working relationships with a field-based clientele.
• Ability to learn geography/read a map.
• Data entry experience.
  

Desired Qualifications

• 1-2 year of previous dispatch experience.
• Bilingual candidates are encouraged to apply.
• Previous customer service, appliance, part, dispatch and/or inventory experience.
• Knowledge of Web based systems: FSMS, COPS, or Salesforce equivalent.
• One-year of experience using IBM PC, Microsoft Windows, Word, Excel, PowerPoint, Outlook, etc.
• Flexibility as the work schedule varies and may change at any time.